By using sjmodz.com to place an order for products offered on the site (the “Products”), you accept and agree to, without modification, these terms of sale (the “Terms of Sale”). SJ MODZ Europe Limited. (referred to herein as ‘SJ MODZ’, ‘we’, ‘we’, ‘us’ and ‘our’) reserves the right to change these terms and conditions of sale without prior written notice and in the sole discretion of SJ MODZ. The conditions of sale were last updated in February 2018.
PLACE YOUR ORDER:
An order placed by you in accordance with these Terms of Sale may only be placed through the Sites. All product orders must be confirmed by SJ MODZ. We reserve the right to limit, decline or cancel orders in our sole discretion. Information in our advertisements, brochures, other written materials or websites, or information provided to you by our representatives or employees, is a solicitation of purchase only, and does not constitute an offer from us to supply any product. If we accept your order, we will notify you by email by means of an order confirmation issued by us. We indicate in the confirmation that we accept your order (an ‘order confirmation’).
All orders placed after 8am (regardless of shipping option) will be processed the next business day (Monday-Friday). We cannot ship to a PO Box for land deliveries, expedited deliveries, or priority deliveries. We respect all North American national holidays.
Before you place your order, we ask you to check that all information entered is correct. If you make a mistake entering your email address, your confirmation email with important purchase information such as your order number will be delivered to the wrong email address. Please double check your details before placing the order.
SHIPPING RATES AND INFORMATION:
The shipping options available on the sites’ online store are estimates and do not guarantee an absolute delivery date. In no event will we be liable for any loss, damage or fines resulting from a delay in shipping or delivery. Your package will be processed using the selected shipping method, normally within 1-2 business days of your order being approved (subject to product availability and time of order). After your package has been shipped, you will receive an email with shipping details, tracking number and carrier details. To avoid any additional return costs, make sure a member of your household is at home to receive your package. If your order includes multiple products, these products may be delivered on different days.
Packages returned to our fulfillment centers due to incorrect addressing will incur a return fee.
Orders are not processed or shipped on weekends or holidays. Do not include the weekend when calculating the delivery date.
We ship to the UK and the following countries in the EU: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Greece, Luxembourg, Netherlands, Poland, Spain, Portugal, Finland, Norway, Czech Republic, Croatia, Bulgaria , Hungary, Slovenia, Slovakia, Latvia, Lithuania, Romania, Sweden and Switzerland.
|Shipping method||ESTIMATED DELIVERY TIME||COST|
|Small parts||1-2 days when order inside the Netherlands outside max 8-10 business days (Mon-Fri)||€ 4.00|
|Standard delivery||1-2 days when order inside the Netherlands outside max 8-10 business days (Mon-Fri)||€ 6.75|
FREE for all orders over € 250
View the exact delivery time for your country here
RETURNS / RETURNS POLICY AND PROCEDURE:
Customers who have purchased products from the site (s) have 30 days from the time they receive the product (s) to return them and receive a full refund. Once an order has been placed, it cannot be canceled or modified. Products not purchased from the Sites cannot be returned under this policy. Products must be returned in their original condition and in their original and undamaged packaging to be eligible for a refund.
To request a refund, send an email to [email protected] with your order number in the subject line. A sales representative will indicate whether you are eligible to return your product and / or any other action (s) that must be taken. You may then receive a Return Merchandise Authorization form (RMA form or return form) via email, along with further instructions.
You must return the products to SJ MODZ in the original packaging, with the RMA number (return number) clearly visible on the outside of the packaging. Also enclose the packing slip and a copy of the order. Packages without a valid return number can be refused and will be returned at your expense. The return number will expire after 20 days, so ship the product within 20 days of receiving your return number, otherwise it may be declined. Additional instructions to return the product may apply.
SJ MODZ pays for the return shipping costs for all exchanges of damaged / defective products or in case of own errors in orders. For all returns, you are responsible for returning the product to us via a traceable method. The original shipping costs are non-refundable. SJ MODZ is not responsible for any returned products lost or damaged in transit.
For questions or concerns about your order, please contact customer service at [email protected] . Always state your order number.
Damage reports of products or error reports of orders must be made within 5 days of receipt. Damage reports must first be reported to the courier (keep all packaging). We are not responsible for any damage to third party products associated with our products.
Our warranty covers the repair / replacement of a defective product during the warranty period and not a refund of the purchase amount. For a description of our warranty policy, please see the relevant policy on our site at
Within a few minutes of placing your order, you will receive an order confirmation email with your order number and proof of payment. Save this confirmation email for future reference.
If you don’t receive an order confirmation email, send an email to [email protected] modz.com and make sure you don’t have any anti-spam, filter, or blocking software enabled as you may not get a response.
CHANGE IN ORDER AND CANCELLATION:
Due to the fast handling of orders, we cannot change orders once they have been placed. If you want to make changes to the delivery address, you must contact the delivery service directly once you have received a tracking number.
Once an order has been placed, it cannot be canceled or modified unless the product is unavailable. If you wish to return the product, you are responsible for all additional shipping costs to and from SJ MODZ.
We will charge your credit card account when you place your order, including any pre-orders placed 30 to 90 days prior to shipment. By placing an order with us, you acknowledge that all credit card information you have provided is correct and complete, and that you will pay the applicable price (s) in addition to any packaging and shipping charges, as well as any applicable taxes. We accept PayPal and the following credit cards: Mastercard, Visa, Discover and American Express. For the security of transactions, we may ask for additional information about your credit card account. We also reserve the right to verify the identity of the credit card holder by requesting the appropriate documentation. Credit card payments are subject to the approval of the financial institution that issues the credit card. SJ MODZ will not be liable in any way if such a financial institution refuses to accept or honor a credit card for any reason. If no authorization is obtained for your credit card at the time of order placement, you must arrange for an alternative method of payment. Certain orders may be subject to a verification period to protect all parties from unauthorized use of the credit card.
From time to time, SJ MODZ will provide coupon codes via email or other marketing channels. With this you can get a discount on your order (‘coupon codes’). To use the coupon code, you can enter it as requested during the checkout process. The discount will then be applied to your order, subject to the following terms and conditions. Coupon codes are only valid on full price items unless otherwise specified and cannot be used in conjunction with any other offer. Coupon codes are available temporarily (as indicated in the marketing communication) and cannot be used outside of that period. Coupon codes are only intended for use by the intended recipient thereof and SJ MODZ may request proof thereof. SJ MODZ also reserves the right to cancel your order in case of improper use of a coupon code. SJ MODZ reserves the right to withdraw, modify or renew coupon code promotions at any time without prior notice. Specific terms and conditions are provided with each coupon code.
Prices displayed on the Sites are to be paid in Euros or Pounds Sterling, as applicable. The prices and specifications of all products are subject to change without notice. On the checkout page you will find separate costs for shipping and handling, and / or VAT, the order confirmation and / or proof of purchase. Always check that the final amount and the selected product are correct before completing the order.
We reserve the right to correct any errors in the stated prices on the sites at any time. If an error has been made with a price, we will, in our sole discretion: 1) use reasonable efforts to notify you of the error and provide you with the option to purchase the product (s) for the correct price, or refund in full for the portion of your order that related to the mis priced product (s); or 2) reject your order. You acknowledge that you cannot make a claim against us or any of our agents or affiliates for failure to provide such products at the erroneous price, and that our liability is limited to the actual price paid by you to us for the Products.
We are required to charge VAT (aka value added tax) for purchases delivered to customers within certain jurisdictions and your purchase on the site is subject to such taxes. Unless otherwise indicated, prices include VAT and other applicable taxes in relation to the order.
The purchases on this site are intended solely for end users. Products sold on this site are not authorized for resale.
PRODUCTS OUT OF STOCK:
We normally stock everything that can be seen on our sites, but sometimes products need to be reordered or discontinued. In such cases, SJ MODZ may decide to deliver products with similar functionality and specifications as the ordered products. If so, a sales associate will try to contact you prior to shipment.
It is our policy to implement product updates, enhancements and / or revisions as we see fit, in our sole discretion. As a result, we reserve the right, without liability or prior notice, to revise or discontinue production, sale or distribution of any of our products at any time, and to change the design of our products and any components thereof. You acknowledge that you cannot make a claim against us or our agents or affiliates for the non-supply of such products, whether such products are model, design or of a type previously sold.
All products are designed for the operating systems, platforms and affiliate hardware identified on packaging and on our sites under “System Requirements”. Use of our products with operating systems or platforms not listed is not recommended, not supported, and will not constitute grounds for refunds or returns of any kind. SJ MODZ does not warrant that our products will function as expected under unusual or problematic system configurations. SJ MODZ also does not guarantee that the products are compatible with products of third parties.
CHOICE OF LAW AND LOCATION:
To the extent permitted by applicable law, these Terms of Sale are governed by the laws of the State of New York, without any choice or conflicting statutory regulation or rule that would enforce the application of laws of any jurisdiction other than that of the State of New York, and you hereby agree to the exclusive jurisdiction and venue of the federal courts located in the Southern District of New York regarding all disputes arising out of or in connection with these Terms of Sale.
The headings in these terms of sale are for convenience only and do not affect the meaning or interpretation of these terms of sale.
FORCE OF THE MAJORITY:
If a ship date is specified, that date will be postponed in the event of fire, flood, war, terrorism, attack, natural disaster or any other event beyond our reasonable control and if, as a result of such delay, the products are unavailable, we may be able to replace them with comparable goods. SJ MODZ will not be responsible for delays or or non-delivery if such delay or non-fulfillment is the result of circumstances beyond our reasonable control.
If any provision in these terms and conditions of sale is declared unenforceable by a court of competent jurisdiction, that provision will be separated from the rest and the remaining provisions in these terms and conditions of sale will remain in full force and effect.
These terms of sale, together with the order confirmation, constitute our entire obligations and liabilities with respect to the delivery of the products and supersede any other agreements, written or oral, between SJ MODZ and you in respect of orders placed through our site.
DECLARATION OF DISTANCE:
If SJ MODZ fails to exercise or enforce any right or provision of these terms and conditions of sale, this does not constitute a waiver of such right or provision.